If for any reason you are unhappy with your purchase, you can return it to us in its original condition within 30 days of the date you received the item and we will issue a full refund for the price you paid for the item- We can only accept the return of opened items if they are faulty. Please note that we reserve the right to send back items to you that have been returned to us after 30 days unless they are faulty. Thankyou from all at the Flutemat.com Ltd Team!!